What is VisualID and how does it work?

VisualID is our automated solution with some additional features. To improve security, we perform an additional hologram check during the ID scan. Additionally, after a user has completed the automated part of the identification, a review is performed, where one of our specially trained agents reviews the data and information from the automated identification steps and then approves or rejects the identification.

How fast is an identification with VisualID?

The identification steps are completed by the user in a matter of seconds. Fast and efficient. After this, a review is performed.

How long does an agent review take?

An average review takes less than a minute. However, depending on opening hours and review capacity, it can take a little longer. Contact us, and we can discuss our various availability options depending on your needs.

Does every single identification need to be reviewed by an agent?

This fully depends on your requirements and applicable regulations. We are fully flexible in designing this process and can offer you various options to define individual quotas and thresholds.

Which identity documents does WebID support?

WebID supports identity documents from over 200 countries and territories, including national ID cards, passports, as well as residence permits and certain driver’s licenses. A flexible solution for a wide range of requirements!

What is the difference between VideoID and VisualID?

With VideoID, the identification is performed in a live call with an agent. VisualID works without a live call by having the user conduct an automated identification process which is then reviewed and approved by a specially trained agent.

Why is it called VisualID, when the product is clearly an AutoID with Review?

There are no fixed definitions and sometimes, the term VideoID is used for automated identification solutions but also for video-call-based solutions. This feature is also sometimes referred to as “Video Selfie”.

Can I add a qualified electronic signature (QES) after the ident process?

Yes, you can as VisualID is eIDAS compliant. Of course, any other type of electronic signature is also legally permitted.

Is the hologram detection working on web browser and app?

Due to the fact that we need to ensure an optimal lighting environment to detect the hologram on the identity document, hologram detection is only available in our WebID app or integrated into your app via our SDK as the process utilizes the flashlight of the end-user’s smartphone or tablet.

VisualID: Semi-Automated Identity Verification

How it works

AI-supported identity verification with reviewAI-supported identity verification with review

Are you looking for that extra security that fully-automated ident processes are lacking? Let the AI-supported identity verification process be reviewed by one of our expert agents for final approval!

Fully automated ID check with hologram detectionFully automated ID check with hologram detection

Your users photograph their ID: We use state of the art AI technology to verify the authenticity of the user’s ID. Our hologram detection further increases security and trust.

Liveness detection and biometric matching Liveness detection and biometric matching

Your users take a selfie and our advanced liveness detection and biometric matching ensure that your customers really are who they say they are. These technologies offer you maximum security and reliability throughout the entire identification process.

Human ReviewHuman Review

After the successful completion of the identity verification, the ident process is being transferred to one of our specially trained experts that reviews the captured/gathered information and completes the process with an approval or rejection.

Advantages

Added security by agent reviewAdded security by agent review

Your company thrives and always stays true to the rules. We make compliance clear and easy to understand.

Contact us

Increased Security

Ensure the highest level of security for your customers with human-reviewed verification processes, advanced hologram detection, and protection against deepfake fraud attempts. Our identity experts are specially trained to detect even the most sophisticated fraud, providing peace of mind and fostering trust in your verification process.

Highest Standards of Data Security

Use the latest security technologies to protect your customers‘ identity data. VideoID (Review) ensures secure data transmission and storage, which promotes trust and security among your customers.

Seamless Customer Verification

With VideoID (Review), your customers can confirm their identity quickly and effortlessly, whether via an integrated app or a browser. The process is designed to simplify onboarding and ensure a smooth process that promotes customer loyalty and satisfaction.

AddOns

Revolutionary identity verification: Modular and flexibleRevolutionary identity verification: Modular and flexible

Experience simple identity verification in the WebID all-in-one hub. Without complications, without stressExperience simple identity verification in the WebID all-in-one hub. Without complications, without stress

TrueID

Identification Based on Existing Personal Data

Use TrueID to verify users with existing digital identities. Simple authentication via SMS-OTP ensures faster processing and happier customers.

SignID

Sign Contracts Digitally with Legal Validity

Our digital SignID makes it possible: your customers can sign official documents conveniently and in compliance with the law – at any time.

Feature Übersicht

Mehr Vielfalt: WebID Identity HubMehr Vielfalt: WebID Identity Hub

Mit dem WebID Identity Hub profitieren Unternehmen von einem zukunftsfähigen pluralistischen Identitätsökosystem mit flexibel integrierbaren Features.

	VideoID	eID	AccountID	TrueID	AutoID	VisualID	SignID	ePassID	EUDI-Wallet-Connector
Verfahren	Live	Auto	Auto	Auto	Auto	Semi-Auto	Auto	Auto	Auto
ID Verifizierung	Video Call	NFC Chip	Bankkonto	Digitale Identität	Foto	Foto/Video	QES	NFC Chip	EUDI-Wallet
Dauer	4 Min.	1 Min.	4 Min.	10 Sek.	1 Min.	1 Min.	23 Sek.	1 Min.	15 Sek.
App-Verfügbarkeit
Anpassbar
EU-AMLR							n/a
GwG							n/a
eIDAS-2.0
TKG
Skalierbarkeit	unbegrenzt	unbegrenzt	unbegrenzt	unbegrenzt	unbegrenzt	unbegrenzt	unbegrenzt	unbegrenzt	unbegrenzt
Verfügbarkeit	7-22 Uhr (täglich)	24/7	24/7	24/7	24/7	24/7	24/7	24/7	24/7

Price Wise, SurprisePrice Wise, Surprise

Put together your ideal verification system and experience fast verification.Put together your ideal verification system and experience fast verification.

Request prices

Frequently asked questions about VisualIDFrequently asked questions about VisualID

Here you will find answers to frequently asked questions at lightning speed. You can contact us by e-mail at any time. We will be happy to help you!

Use Cases

Discover the possibilities

Money Laundering and Digital Identities Money Laundering and Digital Identities

Laundromat

The Laundromat – October 2026

AMLR, GwG, ZFG – What Financial Institutions Must Prepare for in 2027AMLR, GwG, ZFG – What Financial Institutions Must Prepare for in 2027

AMLR

The Laundromat – September 2026

Regulatory Technical Standards (RTS), Implementing Technical Standards (ITS), and Guidelines (GL)Regulatory Technical Standards (RTS), Implementing Technical Standards (ITS), and Guidelines (GL)

AMLR

EU-AMLR: Regulatory Status Tracker

All contributions

Digital identity made simple

Find the industry that describes you ideallyFind the industry that describes you ideally

KYC-Identitätsprüfung für Krypto-Unternehmen

Crypto

Banking

Tilo Hacke

Member of the Executive Board at Deutsche Kreditbank AG

“With our new feature, we are meeting market demand for a fully digital mortgage process while also realizing our own ambition for modern process automation. The digital contract signing optimizes the customer journey through efficiency and speed.”

E-Commerce

E-Government

E-Health

Entertainment

Christian Chmiel

COO

"WebID's fast and reliable verification technology is revolutionising the e-sports sector, guarantees us consistently satisfied players and is indispensable for our platform."

FinTech

Michael Herschlein

CEO

"With WebID, we have found a scalable solution that precisely fulfils all expectations and the legal framework conditions of the financial sector."

Mobility

Telecom

Keeping Financial Supervisory and Data Protection Requirements in FocusKeeping Financial Supervisory and Data Protection Requirements in Focus

Compliance officers in banks, insurance companies, and asset managers face almost continuous new regulations, especially in the areas of technology and data risks, consumer and investor protection, as well as risk management and governance. Here is a rough overview:

WebID Identity Hub

Regulatory Diversity Perfectly Orchestrated Regulatory Diversity Perfectly Orchestrated

With the WebID Identity Hub, companies benefit from a future-proof, pluralistic identity ecosystem featuring a variety of eIDAS 2.0-certified solutions designed to comply with EU AMLR. Scalable, secure, efficient.With the WebID Identity Hub, companies benefit from a future-proof, pluralistic identity ecosystem featuring a variety of eIDAS 2.0-certified solutions designed to comply with EU AMLR. Scalable, secure, efficient.

EUDI-Wallet

EUDI Wallet Ready – Including Fallback

By acting as an intermediary and providing the EUDI Wallet Connector, WebID ensures that companies comply with the EUDI Wallet acceptance requirement, supplemented by secure alternative methods to maximize user acceptance.By acting as an intermediary and providing the EUDI Wallet Connector, WebID ensures that companies comply with the EUDI Wallet acceptance requirement, supplemented by secure alternative methods to maximize user acceptance.

CorporateID

KYB obligations in accordance with GwG/AML regulations

Efficient, fast and without the need for a second check of the company file, obligated entities benefit with CorporateID from an AMLR-compliant company identification, including legal entities.Efficient, fast and without the need for a second check of the company file, obligated entities benefit with CorporateID from an AMLR-compliant company identification, including legal entities.

VideoID

Agent-assisted Live Video Identification

With VideoID, identification is carried out in accordance with eIDAS 2.0 and AMLR in conjunction with a QES in person-to-person live video calls with highly trained agents. For optimum security and highest quality standards.With VideoID, identification is carried out in accordance with eIDAS 2.0 and AMLR in conjunction with a QES in person-to-person live video calls with highly trained agents. For optimum security and highest quality standards.

TrueID

Identification Based on Existing Personal Data

With TrueID, companies can streamline their Know Your Customer (KYC) processes thanks to pre-verified digital identities.With TrueID, companies can streamline their Know Your Customer (KYC) processes thanks to pre-verified digital identities.

eID

Identification Via ID Document

Needless to say, the automated processing of ID data using eID is also an identification method permitted under eIDAS 2.0 and compliant with the Anti-Money Laundering Act (AML), and it will become increasingly relevant in the future.Needless to say, the automated processing of ID data using eID is also an identification method permitted under eIDAS 2.0 and compliant with the Anti-Money Laundering Act (AML), and it will become increasingly relevant in the future.

SignID

Sign Contracts Digitally with Legal Validity

SignID allows important contract documents to be signed digitally in a legally compliant, quick, and uncomplicated manner. Approved in accordance with eIDAS 2.0 and compliant with GwG/AML. SignID allows important contract documents to be signed digitally in a legally compliant, quick, and uncomplicated manner. Approved in accordance with eIDAS 2.0 and compliant with GwG/AML.

AI meets expert reviewAI meets expert review

AI-supported identity verification with reviewAI-supported identity verification with review

Added security by agent reviewAdded security by agent review

Price Wise, SurprisePrice Wise, Surprise

Frequently asked questions about VisualIDFrequently asked questions about VisualID

What is VisualID and how does it work?

How fast is an identification with VisualID?

How long does an agent review take?

Does every single identification need to be reviewed by an agent?

Which identity documents does WebID support?

What is the difference between VideoID and VisualID?

Why is it called VisualID, when the product is clearly an AutoID with Review?

Is VisualID eIDAS-compliant?

Can I add a qualified electronic signature (QES) after the ident process?

Is the hologram detection working on web browser and app?

Discover the possibilities

Keeping Financial Supervisory and Data Protection Requirements in FocusKeeping Financial Supervisory and Data Protection Requirements in Focus

The German Anti-Money Laundering Act (GwG)

eIDAS Regulation (EU No. 910/2014)

Digital Operational Resilience Act (DORA)

MiCA Regulation (Markets in Crypto-Assets Regulation)

EU AI Act

General Data Protection Regulation (GDPR)

Regulatory Diversity Perfectly Orchestrated Regulatory Diversity Perfectly Orchestrated