Reduction of fraud risks and smooth customer onboarding

Reduction of fraud risks and smooth customer onboarding in eCommerce

Fraud prevention and data protection

The increasing relevance of online identification procedures in eCommerce requires innovative solutions to reduce the risk of fraud and ensure smooth customer onboarding.

mobilezone Germany has recognized this challenge and has been relying on WebID’s extended identity checks since October 2023.

About mobilezone Deutschland

mobilezone Deutschland, part of the mobilezone Group based in Rotkreuz, Switzerland, is a major player in the German electronics and telecommunications market. The company comprises several brands in eCommerce and stationary retail, including:

• Sparhandy and DEINHANDY: eCommerce brands specializing in the sale of mobile phone contracts, cell phones and electronics
• Handystar: TV shopping channel specializing in the sale of mobile phone contracts, cell phones and electronics
• HIGH mobile: MVNO brand in the Telekom network
• mobilezone handel: indirect B2B trade
• mobilezone protect4you: insurance cover for smartphones, tablets and smartwatches
• mobilezone exchange: exclusive telecommunications business at eleven US Army bases in Germany

Challenge

Before working with WebID, customers were identified by shipping service providers during delivery of the parcels.

This method was problematic because the delivery staff were not sufficiently trained, and the ID documents were not checked for authenticity. With increasing digitalization and growing eCommerce, fraudulent activities and even the fear of misuse of personal data have also grown.

Solution

Since October 2023, mobilezone Germany has been relying on the integration of WebID’s fully automated online identity verification using biometrics. The solution consists of two main components:

WebID AutoID

Fully automated and autonomous identity verification with liveness detection and biometrics. Identity documents, such as ID cards or passports, are securely checked in seconds.

WebID TrueID

Fully automated online identification with digital identity. Verified customer details are stored and can be reused for future transactions.

Implementation and results

The fully automated identity verification was integrated in combination with the TrueID database to ensure smooth integration and offer customers a reliable and simple process right from the start.

The AutoID process

First, the front and back of the ID card must be photographed. A selfie is then taken with the front camera or the web camera. A liveness detection of the person is carried out using various head movements. The entire identification process is completed after approximately one minute.

The TrueID process

First, the user data is compared with the profiles in the TrueID database. If this is the case, the person receives an TAN via text message for confirmation and the identification process can be completed within approximately eight seconds.

All benefits at a glance

• Greater efficiency: The purchasing process is accelerated and simplified. This saves time and resources.
• Improved customer experienc: Customers can complete the purchase process securely and conveniently from home.
• More customer trust: The use of online identification strengthens customer trust, as their personal data and transactions are better protected in this way.
• More security: Thanks to automated identity verification, mobilezone Germany can check the identity of customers more precisely and reduce fraud attempts.

“WebID has been proving for more than ten years that innovation and high service quality can go hand in hand and therefore fits perfectly with our mobilezone service promise. By integrating AutoID and TrueID, we want to offer our customers maximum convenience and security.”

Feyzi Demirel
COO mobilezone Deutschland

Outlook

The future competitiveness of mobilezone Germany will be determined by its consistent focus on customer needs. The implementation of WebID solutions not only enables efficient fraud prevention, but also improves convenience for customers.

mobilezone Deutschland plans to further expand its market leadership in the indirect telecommunications market, relying on advanced identification methods from WebID to stay at the forefront of technological developments. The successful partnership with WebID has laid the foundation for a future with increased security, convenience and innovation in the customer experience.

Download the complete use case

Download the entire mobilezone Deutschland use case as a PDF version here so that you can save it and read it at any time.

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